Sur cette page, vous trouverez notre FAQ. Nous avons répondu ici à quelques questions sur le compte client, les commandes et l'expédition, ainsi que sur notre service et nos produits. Si vous avez une question que vous ne trouvez pas ici, n'hésitez pas à nous contacter !
Functional cookies are absolutely necessary for the functionality of the web shop. These cookies assign a unique random ID to your browser so that your unhindered shopping experience can be guaranteed over several page views.
Mollie Payment:
This cookie is used to group all events generated from a unique user session across multiple checkout pages.
Google Tag Manager debug mode:
Allows to run the Google Tag Manager in debug mode.
Activated cookies:
Saves which cookies have already been accepted by the user for the first time.
Cookie settings:
The cookie is used to store the cookie settings of the site user over several browser sessions.
CAPTCHA integration
Session:
The session cookie stores your shopping data over several page views and is therefore essential for your personal shopping experience.
CSRF token:
The CSRF token cookie contributes to your security. It strengthens the security of forms against unwanted hacker attacks.
Information on origin:
The cookie stores the referrer and the first page visited by the user for further use.
Timezone:
The cookie is used to provide the system with the user's current time zone.
Cache handling:
The cookie is used to differentiate the cache for different scenarios and page users.
Allows Google to collect personal data for online advertising and marketing.
Google Advertising
Tracking cookies help the shop operator to collect and evaluate information about the behaviour of users on their website.
Yandex Metrica:
Yandex Metrica cookies are used for traffic analysis of the website. Statistics on website activity can be created and read.
Yandex Metrica:
Yandex Metrica cookies are used for traffic analysis of the website. Statistics on website activity can be created and read.
Bing Ads:
This cookie is used by Bing to gather anonymous information on how visitors are using the website.
Google Analytics:
Google Analytics is used for traffic analysis of the website. Thereby statistics about website activities can be created and read out.
YouTube video
Location maps:
We use OpenStreetMap as tile provider to show you visually the location of our stores and merchants.
Wishlist
Service cookies are used to provide the user with additional offers (e.g. live chats) on the website. Information obtained via these service cookies may also be processed for site analysis.
Zendesk:
Zendesk provides a live chat for site users. The cookie ensures the function of the application over several page views.
Cookies used for statistics and shop performance metrics.
Conversion and usertracking via Google Tag Manager
Google Analytics
These cookies are used to collect and process information about the use of the website by users, in order to subsequently personalise advertising and/or content in other contexts.
Criteo retargeting:
The cookie is used to enable personalized ads on third party websites based on pages and products viewed.
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